Communicating with Customers

Half Day – £450 + VAT

Customers are the key element of any thriving organisation and if you don’t keep them satisfied, they will simply go elsewhere for the products and services you provide. It’s a simple fact, but one that is so often overlooked by organisations and the people who work for them.
This training course will provide your employees with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.

Objectives

By the end of this training course, your employees will be able to:

  • Understand their customers and their needs
  • Follow a clear process for communicating with customers
  • Use Questioning and Listening skills effectively with customers
  • Effectively manage difficult situations with customers