Complaint Handling

One Day – £830 + VAT

Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service.  Complaints can make or break an organisation, particularly now that the internet provides such an easy forum for customers to air their grievances. We need to ensure that our people are skilled in handling complaints. Not only will this help to solve problems as they arise, but will also help to improve our business as a whole.

This complaint handling training will help your front line staff to deal with complaints in a straight forward and effective way. As you would expect with Links2Work our approach takes employees through a number of activities to suit all learning styles and to ensure that the lessons learned stick long after the course is over.

Objectives

By the end of this complaint handling training course your employees will be able to:

  • Explain why good complaint handling is important to the business
  • Handle complaints effectively and consistently using the AURA approach
  • Handle hostile complaints calmly and professionally
  • Turn around customer complaints and dissatisfaction