Customer Excellence

One Day – £830 + VAT

Intended for: Anyone who engages with customers whether internal or external; Particularly effective for employees that want to exceed customer expectations and eliminate customer complaints; Employees that want to follow through the customer journey within their organisation and focus on tangible actions that work.

Objectives

At the end of this Customer Service training course your employees will be able to:

  • Clearly identify the do’s and don’ts of customer service and measure themself against them
  • Describe the important part that being customer-focused plays in ensuring the success of their organisation
  • Build their customer brand, fill gaps in service and develop methods of creating a great customer experience
  • Follow clear techniques to help manage difficult customer issues effectively and even clearer techniques for avoiding them in the first place.