One Day – £830 + VAT
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.
This training course will provide your employees with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
At the end of this conflict handling training course your employees will be able to:
- Define conflict and how to identify it
- Explain positions and interests and why conflict is so hard to resolve
- Identify the stages of conflict and the five methods of dealing with it
- Follow set approaches to handling conflict