To effectively build relationships your employees will benefit from analysing some of the difficult personalities they encounter and learn how to overcome the barriers that may exist. Your employees will learn how assertiveness impacts on relationships and discover why trust is a crucial element and a foundation to any meaningful relationship.

At the end of this Building Relationships training course, your employees will be able to:

• Identify how barriers to building relationships can be overcome by recognising attitude and behaviours in themselves and others
• Explain the importance of trust in a relationship and identify methods of developing trust
• Recognise the difference between assertive, aggressive and passive behaviours and how these impact on relationships