Conflict Handling

One Day – £830 + VAT

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.

This training course will provide your employees with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

Objectives

At the end of this conflict handling training course your employees will be able to:

  • Define conflict and how to identify it
  • Explain positions and interests and why conflict is so hard to resolve
  • Identify the stages of conflict and the five methods of dealing with it
  • Follow set approaches to handling conflict