Conflict Handling

There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will...more

Complaint Handling

Complaints are a common factor for all businesses. Customers will always demand good value and equally effective service.  Complaints can make or break an organisation,...more

Customer Excellence

Intended for: Anyone who engages with customers whether internal or external; Particularly effective for employees that want to exceed customer expectations and eliminate customer complaints;...more

Effective Customer Care

Positive customer relationships are crucial to survival in today’s competitive marketplace. In fact, the quality of your customer care can sometimes be the only...more

Good, Bad & Ugly Customer Service

With many products, services and prices being very similar the only way to set ourselves apart may be with service we offer. If this...more